Privacy Policy

Last Updated: July 22, 2025

BIG BRAND LOOT ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you interact with us through our website or via WhatsApp.

🔒 1. Information We Collect

We do not collect sensitive personal information like passwords, banking details, or Aadhaar numbers. However, we may collect the following basic data to process your orders and respond to queries:

Name
Phone number
Address (only when shared voluntarily for order delivery)
WhatsApp chat history related to your orders or queries
Product preferences (when shared voluntarily)

📲 2. How We Collect Your Information

We collect information only when you contact us directly via:

WhatsApp messages
Links clicked on our Google Sites catalog
Voluntary form submissions (if any)

We do not use cookies or third-party trackers on our website.

📦 3. How We Use Your Information

Your information is used solely for:

Responding to product inquiries
Processing and fulfilling your orders
Sending order updates via WhatsApp
Providing customer support and handling returns (if any)

❌ 4. What We Do NOT Do

We do NOT sell or rent your data to any third parties.
We do NOT track your activity across other websites.
We do NOT send marketing messages unless requested.

🛡️ 5. Data Security

We take reasonable precautions to protect your information. WhatsApp communications are end-to-end encrypted. Your data is accessed only by authorized members of our team for order processing.

🧼 6. Data Retention

We retain your order-related data only as long as necessary to complete your order and resolve any post-sale issues. You may request deletion at any time by messaging us on WhatsApp.

⚖️ 7. Your Rights

You have the right to:

Request a copy of the information we have about you
Ask us to correct or delete your data
Withdraw your consent for future contact

To exercise these rights, contact us via WhatsApp at
📱 https://wa.me/919988940640

📍 8. Third-Party Services

Our site is built using Google Sites, and hosted by Google. While we do not directly collect cookies or tracking info, Google's services may have their own policies, which you can review here:
🔗 https://policies.google.com/privacy

📞 9. Contact Us

If you have any questions about this Privacy Policy, please reach out to us via:

📱 WhatsApp: https://wa.me/919988940640